Common Reasons for a Restriction
| Reason | What it looks like | What to do |
|---|---|---|
| Incomplete verification | Limits on withdrawals or features | Complete the level you need. See the KYC levels guide |
| Location | Access limited or flagged by country | Check the country guide. Do not use a VPN to bypass location rules |
| Mismatched details | Name or address differs from documents | Correct your details through support, with proof |
| Responsible-gambling limit | Limits you or Stake set | Check your limits and settings |
| Terms concern | Account held for review | Contact support and cooperate with the review |
What to Do Next
- Read the message in your account and your email, including spam.
- Check your verification level against what you want to do. See the KYC levels guide.
- Make sure your profile details match your documents exactly.
- Contact support and ask what specifically is restricted and what is needed to lift it. Contact Stake support from the email registered on the account, and keep your messages factual: account username, what you see, when it started, and any screenshot or transaction ID.
- Provide only what is asked, through Stake's own channels.
FAQ
What does a restricted Stake account mean?
It means some features are limited, for example deposits, play or withdrawals, until an issue is resolved. The exact limits depend on the reason.
Is a restriction the same as a ban?
No. A restriction is usually a hold while something is checked or fixed. A ban or closure is a final action. See the blocked or banned guide.
Can a VPN cause a restriction?
Yes. Accessing Stake from a restricted territory, or from a location that does not match your documents, can lead to restrictions. Do not use a VPN to get around location rules.
Will I lose my balance?
Not necessarily. Many restrictions are lifted after verification or a review. Ask support what applies to your balance.
Message us on Telegram and describe what you are seeing. We will point you to the right guide or the right next step. We never ask for your password, 2FA codes or recovery details.