Find Your Symptom
| What you see | Most likely cause | What to try |
|---|---|---|
| Upload button does nothing or keeps loading | Browser, extension or connection problem | Try a different browser, disable ad-blockers and VPN, and retry on a stable connection |
| Document rejected as unreadable or blurry | Poor photo quality | Retake in daylight, flat surface, all four corners visible, no glare or cropping |
| Rejected for mismatch | Name or date of birth differs from the account | Check spelling and order. Make sure the account details match the document exactly |
| Selfie not accepted | Lighting, angle or covered face | Face the light, remove glasses and hats, follow the on-screen instructions |
| Document type not accepted | Unsupported document for your country or level | Check the list of accepted documents on the verification page |
| Expired document message | Document out of date | Use a current, valid document |
| Stuck on pending for a long time | Review queue or extra checks | Look for emails from support, then contact support with your account details |
| Level does not upgrade | Missing step or incomplete submission | Re-open the verification page and check every step is complete |
| Asked to verify again | Higher limits or a security review | Complete the new request with your own documents. See the KYC levels guide |
The General Fix Checklist
- Read the message on the verification page and any email from support, including your spam folder.
- Use your own, valid, in-date document. Never use someone else's.
- Make sure the name, date of birth and country on your account match the document exactly.
- Take clear photos: good light, flat surface, all four corners in frame, no flash glare.
- Switch browser, turn off extensions and any VPN or proxy, and retry on a stable connection.
- Wait for the review to complete before submitting again. Duplicate submissions can slow things down.
- If it is still stuck, contact Stake support with a short description of the problem and a screenshot.
What Not to Do
- Do not use edited, borrowed or fake documents. It can lead to permanent closure and legal trouble.
- Do not pay anyone to "fix" or "fast-track" your verification. Nobody outside Stake's own team can do that.
- Do not upload documents anywhere except Stake's own verification page.
- Do not look for a bought, pre-verified account. See why that fails.
FAQ
Why is my Stake verification stuck on pending?
Reviews can take longer when the queue is busy, when documents are unclear, or when something does not match. Check your email, including spam, for a request for more information, and contact support if it has been much longer than usual.
Should I submit the same document again?
Only if you were told it was rejected or the upload clearly failed. Repeated submissions of the same file rarely help. Fix the cause first: image quality, name match, validity or document type.
Can a VPN break verification?
It can interfere with uploads and with location checks. Try the upload on your normal connection and with extensions switched off. Stake's terms also restrict access from certain territories, so do not use a VPN to get around location rules.
Which document does Stake accept?
The accepted documents are listed on the verification page in your account, and they can change by country. Use the list shown there as the source of truth.
Is it normal to be asked for more documents later?
Yes. Higher limits and some withdrawals can trigger a request for additional verification. See the KYC levels guide for what each level is for.
Message us on Telegram and describe what you are seeing. We will point you to the right guide or the right next step. We never ask for your password, 2FA codes or recovery details.