How to Trace a Missing Withdrawal
- Check the status. Look at your withdrawal history. If it is still pending, read withdrawal pending.
- Get the transaction ID from the withdrawal details.
- Look it up on the explorer for that coin. Check it is confirmed and sent to the address you expected.
- Compare the address and network with the wallet you meant to use, character by character.
- Check the receiving side. Exchanges can take time to credit, have minimums, and may need a memo or tag.
- Wait for confirmations. Some networks need several before the funds show.
Common Causes
| Cause | What it looks like | What to do |
|---|---|---|
| Wrong network | Explorer shows sent, wallet shows nothing | Contact the receiving platform and Stake support quickly |
| Missing memo or tag | Exchange has not credited the deposit | Contact the exchange with the transaction ID |
| Few confirmations | Explorer shows unconfirmed | Wait for confirmations |
| Below minimum | Exchange ignores small deposits | Ask the exchange support |
| Wrong address | Explorer shows a different address | Funds likely sent elsewhere. Contact support |
What to Send Support
- Username and registered email
- Coin, network, amount and date
- Transaction ID and the receiving address
- A screenshot of the explorer result
FAQ
My withdrawal says completed but I have not received it. What now?
Take the transaction ID and look it up on the relevant blockchain explorer. If it shows confirmed to your address, the funds have arrived at that address. If your wallet or exchange does not show them, the problem is on the receiving side.
I sent it on the wrong network. Can I get it back?
Often not. Funds sent on a network the destination does not support can be lost. Contact support and the receiving platform quickly, but do not expect a guarantee.
Where do I find the transaction ID?
In your withdrawal history in your Stake wallet, once the transaction has been broadcast. If there is none, the withdrawal may still be pending.
Is this the same as a pending withdrawal?
No. Pending means Stake has not sent it yet. Not received means it was sent or marked as sent but you cannot see it. See the pending guide for the first case.
Message us on Telegram and describe what you are seeing. We will point you to the right guide or the right next step. We never ask for your password, 2FA codes or recovery details.