Quick answer
If you lost access to your 2FA, first look for the backup or recovery codes you saved at setup. If you have none, contact Stake support from your registered email and be ready to prove your identity. Do not pay anyone to reset it, and do not share your password or codes with anyone who offers help.
What to Do
- Look for saved backup or recovery codes.
- Try your authenticator on another device if it syncs.
- Make sure your phone clock is automatic if codes are rejected.
- Contact support from the registered email. Contact Stake support from the email registered on the account, and keep your messages factual: account username, what you see, when it started, and any screenshot or transaction ID.
- Complete any identity check they ask for, with your own documents.
Beware of recovery scammers
People who message you offering to recover your account or reset 2FA are scammers. Never share your password, codes or seed phrase.
How to Avoid It Next Time
- Save backup codes offline in a safe place
- Use an authenticator with backup or sync
- Keep your registered email secure
- See the login guide
FAQ
I lost my phone with the authenticator app. What now?
Look for backup or recovery codes you saved when you set up 2FA. If you have none, contact Stake support from your registered email and follow their identity checks.
Can anyone reset my 2FA for a fee?
No. Only Stake can. Anyone offering to do it for payment is a scammer.
Will support ask for my documents?
They may ask you to prove identity. Provide documents only through Stake's own channels.
How do I avoid this next time?
Save backup codes offline, and use an authenticator that supports backup or multi-device sync.
Related guides
Not sure which fix applies to you?
Message us on Telegram and describe what you are seeing. We will point you to the right guide or the right next step. We never ask for your password, 2FA codes or recovery details.