Quick answer
If a deposit has not shown up, take the transaction ID from your sending wallet and check it on the blockchain explorer. If it is unconfirmed, wait for confirmations. If it is confirmed but not credited, compare the coin, network and deposit address with what Stake gave you. If they match and it still does not show, contact support with the transaction ID.
How to Trace a Missing Deposit
- Get the transaction ID from the sending wallet or exchange.
- Look it up on the explorer for that coin.
- Check confirmations. Unconfirmed means wait.
- Check the address matches the Stake deposit address exactly.
- Check the network matches the one Stake expects for that coin.
- Check you were not under a minimum deposit.
- Contact support with the details if everything matches.
Common Causes
| Cause | What it looks like | What to do |
|---|---|---|
| Few confirmations | Explorer shows unconfirmed | Wait |
| Wrong network | Sent, but not credited | Contact support and the sender quickly |
| Wrong address | Explorer shows another address | Funds likely went elsewhere |
| Below minimum | Confirmed but not credited | Ask support |
For the basics of depositing, see the crypto deposit guide.
FAQ
My deposit is not showing on Stake. Why?
Most often it is waiting for network confirmations, was sent on the wrong network, was sent to the wrong address, or was below a minimum. Check the transaction on the explorer.
How many confirmations are needed?
It depends on the coin and the platform. The deposit page for each coin states what applies.
I sent funds on the wrong network. Can I recover them?
Often not. Contact support and the sending platform quickly with the transaction ID, but there is no guarantee.
Where do I find the transaction ID?
In your sending wallet or exchange withdrawal history.
Related guides
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