Quick answer
A name mismatch means the name on your Stake account does not exactly match your document. Typical causes are spelling, name order, missing middle or second surnames, accents and abbreviations, or a recent name change. Compare them character by character and contact support with a clear photo of your document to correct the account. Do not open a new account.
Common Causes
- Spelling differences or typos
- First and last name swapped
- Missing second surname or middle name
- Accents or special characters
- Nickname or abbreviation instead of legal name
- Name changed after marriage or by law
How to Fix It
- Compare your account name to your document, character by character.
- Write down exactly how the name appears on the document.
- Contact support and ask them to correct the account name. Contact Stake support from the email registered on the account, and keep your messages factual: account username, what you see, when it started, and any screenshot or transaction ID.
- If you changed your name, provide the supporting document they ask for.
- Resubmit only after support confirms the account details are right.
FAQ
Why does Stake say my name does not match?
The name on your account differs from the name on your document: spelling, order, middle names, accents, abbreviations or a recent name change.
Can I edit my name myself?
Details tied to verification may not be editable. Contact support with your document to ask what they can correct.
Should I make a new account with the right name?
No. A second account is typically against the terms. Ask support to correct the existing one.
Can I use a nickname?
Use your legal name exactly as on your document.
Related guides
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