Quick answer
A selfie usually fails for simple reasons: poor lighting, blur, a covered or partly cropped face, glasses or a hat, or not following the on-screen instructions. Face a window or lamp, hold the camera steady at eye level, show your full face and the document if asked, and follow the prompts exactly. If it still fails, contact support.
Why Selfies Fail
- Dark or uneven lighting, or strong backlight
- Blurry or low-resolution image
- Face partly covered, or hat, glasses or heavy filters
- Document not visible or cut off when it is required
- Photo of a screen or an old photo
- Face does not clearly match the document
How to Take a Good Selfie
- Face a window or lamp. Avoid backlight.
- Hold the camera at eye level and keep still.
- Show your full face, no hat, no filter.
- If the document is required, hold it flat so all corners and text are readable.
- Follow every on-screen instruction exactly.
- Use a clean camera lens and a stable connection.
Use your own face and your own document
Do not use another person, a photo of a photo or edited images. It can lead to permanent closure and legal trouble.
FAQ
Why was my Stake selfie rejected?
Common causes are poor lighting, a blurry image, a covered face, glasses or hats, a photo of a screen, or a face that does not match the document.
Can I use an old photo or a photo of a photo?
No. Use a live selfie as the instructions ask.
Can someone else take it for me?
The selfie must be of the account holder. Do not use another person.
How many times can I try?
Check the instructions on the page. If it keeps failing, contact support rather than retrying endlessly.
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